Not every Small Business needs Monthly Support. However, just like an automobile your IT Systems need regular maintenance to ensure that they continue to function and support your core business activities as required.
We therefore offer our Preventative Maintenance as a standalone service. We conduct our Maintenance visits on a Quarterly basis, coordinating with you to find a suitable date and time that will lessen the operational impact on your business. Maintenance is normally only available during our normal Business Support Hours (Monday to Friday, 9am to 6pm, excluding Public Holidays), however if a weekend is more suitable then we will do our best to accommodate you.
Our Preventative Maintenance Service is charged on a per machine, per visit basis. As with the Monthly Support Plans, the charges are Tiered depending on the number of machines you would like to place on contract.
Our Preventative Maintenance contract customers also receive Tier 2 Priority Support.